It's not right that the merchant gets to laugh at me on the phone while holding my money and items hostage. Should I just give up and cancel my cards, have Chase potentially sue me? I refuse to pay for things I did not receive, it's not right that I'm stuck in this position. I don't understand how companies can get away with such blatant criminal activity. I'm just wondering now, do I have any shot to receive my money or my items back (still paid for, so they are technically mine). They offered me to dispute again to open a new case. Account Alerts: Theres no charge from Chase, but message and data rates may apply. Second one, "wasn't within the window to re-open a case" based on speaking to Chase manager. Provide your name, address and account number, and note the: Reason that you are. I have gone through 2 unsuccessful chase disputes at this time (first one being my fault). The letter to your credit card company disputing a charge should contain certain details, according to the FTC. They refuse to have any managers speak with me and they tell me now I am way out of the window now to return any items or receive any items. This was all in October/November.įast forward to today, I still have said $285 item in hand and they still have not either refunded or resent any of the items in the bundle. Choose the arrow next to the amount to see the transaction details Next Slide Learn more about disputing a charge NOT FDIC INSURED NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY NOT A DEPOSIT OR OTHER OBLIGATION OF, OR GUARANTEED BY, JPMORGAN CHASE BANK, N.A. The other items ($1,400 value) were all returned to the sender acknowledging the cancelled order. Sign in to your account and find the transaction 2. 2 days go by and I get a message from chase that said 'We found the transaction(s) was processed according to the information you provided or was authorized.' Basically they denied the claim. I canceled my order through them, but their robotic system was unable to prevent one item ($285~ value) from being shipped while I was away at work and a roommate grabbed it. At this point I placed another phone call to Chase, again explaining the situation, and they said they would go ahead and open a dispute. Nobody from the merchant is working with me.
I purchased two little nugget ice makers back in July and I contacted the claim center in September. I am dealing with a $1,700~ issue with a merchant that primarily does shipping and operations through an all robotic store/warehouse (found out after). Unfortunately, Reg E only protects you and your ability to dispute through your financial company for 60 days.
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