The retailer can require these payments to be above a minimum amount. You can make advance payments towards a future bill. by debit facility, such as BPAY (electronically or via telephone).by credit card (electronically or via telephone).Centrepay (for residential customers only).Payment options include some or all of the following: Unless agreed otherwise, a retailer must give you at least 12 business days to pay a bill and must provide a number of payment options. an amount equal to your average bill for the last 12 months.Ī retailer must tell you the outcome of the review as soon as practicable.the part of the bill that is not in dispute or.You can ask a retailer to review a bill but the retailer only has to review the bill if you pay whichever amount is less of: To avoid estimated bills, ensure your distributor has access to your meter – or ensure that you send back your meter reading form on time. If your retailer bases a bill upon an estimate and later receives a meter reading, an adjustment on your next bill must be made to take account of the actual meter reading.Ī retailer must issue a bill based on an actual meter reading at least once every 12 months. If you receive an estimated bill, you can contact your retailer who is required to explain to you why and how the bill has been estimated. If your retailer does not receive a meter reading from the distributor, your bill will be based on an estimate provided by the distributor. who to contact for billing or payment inquiries.
the amount of energy that you have consumed over a set period of time.Some of the things a bill must include are: If you have received a reminder notice for the last three bills, the retailer can decide to send a bill more often than once a month. You may ask for bills to be sent more or less often, but a retailer does not have to agree to this. You must be sent a bill at least once every three months for electricity and at least once every 105 days for gas, and no more than once a month unless an exception applies. This is called the 'fixed charge' or 'supply charge'. You also pay a fee each day for being connected to the network, whether you use any energy or not. A retailer will bill you for the energy that you have used.
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